Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at etaheadphones@gmail.com with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package. For orders shipped within the United States, we’ll provide a return shipping label, and a $30.00 flat-rate return shipping fee will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at etaheadphones@gmail.com.
International orders
Orders shipped outside the United States are final sale and are not eligible for returns or refunds, except where local law requires otherwise (including the EU/UK 14-day cancellation right) or for defective, damaged, or incorrect items. Where an international return is accepted, the customer must arrange and pay for return shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like non-headphone items. Limited edition items cannot be canceled or returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To withdraw, use our Withdraw from contract form or email us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at etaheadphones@gmail.com.
Cancellations
We will notify you once we’ve received your request, If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your Cancellation, please contact us at etaheadphones@gmail.com.
Return rules summary
- Returns accepted for 15 days
- $30.00 flat rate return shipping (US orders)
- International orders: final sale, except where required by law
- 15% Restocking fee
- 20% Cancellation fee
Final sale items
- Non-headphone items and accessories are non-refundable.
- Limited edition items cannot be canceled or returned.